Exchange & Return
EXCHANGE & RETURN PROCESS
We promise we will do EVERYTHING to make you happy and make it right for you as long as it's within our power! Any questions, please contact our beautiful Chelsea at firstname.lastname@example.org
Can I exchange my bikini for a different size or style?
Yes, of course you can! As long as the item hasn't been worn, download the Exchange Form (PDF) and send the item (together with your order number!) back to us on the address below and we will send you a new item ASAP!
Just ensure that you print the form, fill out all the required information.
Can you refund a return?
Unfortunately we do not process refunds unless an item is faulty or we made a mistake, but we can exchange for another swim or clothing or offer to use the credit with Aggie Presets!
Where do I ship my return?
Please send to:
Aggie Swim Returns
845 2nd St
Hermosa Beach, CA 90254
How do I redeem my credit note?
To use your credit note to purchase online, all you need to do is paste the code in the payment method section at the checkout. If you have any further issues please reach out to us as email@example.com
How long do I have to return my order?
We accept all returns that have been shipped back to us within 12 days of receiving your order. In addition to this, please ensure that all items are in the condition you received them in. This means that they are clean with sanitary stickers (applicable to all bottoms and one pieces), unwashed and with original hang tags attached.
A return which would not meet these requirements will not be refunded.
What if my return is late? (10 days)
If you have any issues regarding a delayed return shipment, please contact us at firstname.lastname@example.org
Can I exchange a sale Item?
All items discounted or purchased on sale are final sale and cannot be returned or exchanged. Please note this excludes the sign up subscription discount.
Do you cover return shipment costs?
We cannot cover costs for your shipping of your return, however PayPal can help. With PayPal’s Free Return Shipping service you can claim up to 4 refunds (on eligible purchases) to the value of $45 each. Please note you will have to make the claim to PayPal after you have sent your item back, so they can reimburse you for your shipping.
How can I get a refund on the return shipping costs with PayPal?
It’s Simple! Just follow the steps below:
- Activate the service at www.paypal.com.au/returns
- Return the item to us as per our returns policy
- Submit an online claim form through PayPal Returns Portal and upload your return shipping receipt within 14 days of returning the item
- PayPal will review the claim and refund the money into their PayPal account within 10 business days.
If you're having problems with PayPal please contact them on 1800 073 263 or email@example.com
Aggie Swim deems faulty items as goods that are unfit for their normal purpose, they are different from their description, sample or demonstration model or it is unsafe. Please note, fading and stretching of materials due to excessive chlorine exposure and the detachment or tarnishing of the hand sewn gold hearts will not be classified as faulty.
If you believe you have received a faulty item, please email firstname.lastname@example.org as quickly as possible for assessment.