Exchange & Return
EXCHANGE & RETURN PROCESS
What is your return policy?
We offer store credits only for all returns. This will then allow you to reorder the correct style, colour and size you require. All store credits that are issued will be the total amount purchased minus shipping cost and will be valid for 6 months. Please note that we cannot make any exceptions for a refund due to your item being out of stock. We receive new styles and stock every couple of months and we ask that you respect our policy when purchasing at Aggie Swim
How do I exchange my bikini?
Just ensure that you print the form, fill out all the required information and place it in the returning package so that we can issue you with a store credit.
Can you refund a return?
Unfortunately we do not process refunds unless an item is faulty.
How do I redeem my credit note?
To use your credit note to purchase online, all you need to do is paste the code in the payment method section at the checkout. If you have any further issues please reach out to us as firstname.lastname@example.org
Where do I ship my return?
Please send to:
Aggie Swim Returns
2430 South Grand Ave
Santa Ana, California 92705
How long do I have to return my order?
We accept all returns that have been shipped back to us within 12 days of receiving your order. In addition to this, please ensure that all items are in the condition you received them in. This means that they are clean with sanitary stickers (applicable to all bottoms and one pieces), unwashed and with original hang tags attached.
A return which would not meet these requirements will not be refunded.
What if my return is late? (10 days)
If you have any issues regarding a delayed return shipment, please contact us at email@example.com
Can I exchange a sale Item?
All items discounted or purchased on sale are final sale and cannot be returned or exchanged. Please note this excludes the sign up subscription discount.
Do you cover return shipment costs?
We cannot cover costs for your shipping of your return, however PayPal can help. With PayPal’s Free Return Shipping service you can claim up to 4 refunds (on eligible purchases) to the value of $45 each. Please note you will have to make the claim to PayPal after you have sent your item back, so they can reimburse you for your shipping.
How can I get a refund on the return shipping costs with PayPal?
It’s Simple! Just follow the steps below:
- Activate the service at www.paypal.com.au/returns
- Return the item to us as per our returns policy
- Submit an online claim form through PayPal Returns Portal and upload your return shipping receipt within 14 days of returning the item
- PayPal will review the claim and refund the money into their PayPal account within 10 business days.
If you're having problems with PayPal please contact them on 1800 073 263 or firstname.lastname@example.org
We do not offer refunds for a change of mind or if the wrong size is bought. Please take extra care when ordering you’re Aggie Swim bikini and consult our size chart, or ask our sizing experts if you need help.
Aggie Swim deems faulty items as goods that are unfit for their normal purpose, they are different from their description, sample or demonstration model or it is unsafe. Please note, fading and stretching of materials due to excessive chlorine exposure and the detachment or tarnishing of the hand sewn gold hearts will not be classified as faulty.
If you believe you have received a faulty item, please email email@example.com as quickly as possible for assessment.